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Because of continuing and increasing cost restraints, travel budgets have had to be cut which in turn reduces or discontinues outside managerial education program attendance and participation. This formal program allows for more individuals to be trained at a much lower per attendee cost. Sample programs include
- How to Interview for Effective Results: Practice and Feedback - An interactive look at the entire inter(inside)view(look) process. This component incorporates the law, theory behind the interview process with giving the practical experience of making the interview work for you.
- How to Conduct an Effective Performance Evaluation A step-by-step guide to conducting a strengths based performance evaluation.
- How to Conduct the Disciplinary Counseling Meeting A comprehensive approach to accessing employee strengths in order to develop a growth plan that conjunctively meets the needs of both the employee and the work environment.
- Handling the Difficult Employee A detailed plan of the tools necessary to effectively work with a difficult employee. The process begins with the initial disciplinary meeting and continues through implementation of a written growth and correction plan, allowing flexibility to meet the needs of each individual situation.
- Motivation: Fact or Fiction A groundbreaking approach that taps into what the practical motivational factors are that direct employees to an improved and sustained job performance.
- Conflict Resolution This component has been designed to be fully customized to the specific work environment. A pre-consultation is recommended to gain the information necessary to make the program individualized.
- Developing an Individualized Self Development Program A customized program designed to address the individual needs for self-development and change. A pre-consultation is recommended to gain the necessary information to specifically individualize and customize this coaching program. This program is usually directed to individual supervisors and above.
- Positive, Negative and Progressive Discipline A detailed plan of the components found in an effective disciplinary management program.
- The Importance of Teamwork A research based approach to the effectiveness of working as a team. Focus is directed at employee strengths and how these strengths collectively contribute to creating a strong productive team.
- Team Building Retreats A customized program created to address the needs of a specific work group and/or environment. A pre-consultation visit is usually required to allow for the program to be customized to the hospital and group needs.
- Performance Improvement Tools and Skills Workshop Most hospitals are Data Rich Information Poor (DRIP) The Joint Commission is requiring more and more sophistication in data collection, aggregation, trending and presentation. Making information out of data at the departmental level is the focus and covers various basic statistical concepts.
- How to Disclose Unanticipated Outcomes to the Patient and/or Family For Physicians and appropriate staff
- Security Staff Restraint Training How to Effectively Restrain an Individual that Becomes Unmanageable and Protect Staff.
- How to Conduct Effective Meetings A practical approach to “getting it done on time” with results. This will include how to take minutes that meet the legal and JCAHO requirements.
- How to Take Minutes Tired of the Surveyor complaining about your minutes? This program will assure that your minutes will be useful, integrated and will make the Survey Team smile.
- Time Management - A practical and effective program focused upon the “how too” concept.
- FISH A great program adapted from the Seattle Pike Street Market. This is a fun day or weekend program directed at managerial team building.
- Instilling Accountability in the Work Place A concise, concrete and positive approach to effective accountability in the work place.
- Diversity and Cultural Integration
- Managing Change Change is the norm these days. How to assure the chaos is removed.
- Dealing with Difficult People - An excellent program for management staff that details factors of why people act the way they do and how this can be corrected.
- Your Role as a Member of the Management Team Do your Managers and Supervisors really feel like part of the Management Team? This program will assist them in identify that the answer is a resounding YES and what responsibilities go along with it.
- Management’s Self-Inflected Wounds A workshop that can be conducted on-site or in a retreat format. This can be customized specifically for Senior and Middle Management and includes what we usually do to make the road tougher and how it can be smoothed.
- How to Manage Patient Grievances A method that uses reflective listening skills to effectively address patient concerns and reach a positive solution.
- Making Communication Work, Top to Bottom Specific steps to improve communication, one on one, departmental and organizational
- Identify Your Specific Management Style and What it takes to be More Effective
- This is a one-day, fun and effective workshop that can be conducted on site. Results can be used to develop individual performance goals and objectives
- Identifying and Reducing Burnout - High stress environments are also environments for burnout. Overtime, temporary staff and increasing absenteeism and turnover rates are also contributing factors. This program has an option of a customized staff survey of the department(s) that maybe struggling or experiencing burnout.
- Stress Management A fresh approach that looks at ways to reduce stress on both an individual and team level. This program offers ways to replace daily stressors with intrinsic motivators.
- First Impressions: Appearance, Attitude, Speech and Dress - This is an entertaining, but very important part of a formal and effective customer service program.
- JCAHO Standard Education and Accountability (See Joint Commission Page)
- Community, Managerial, Staff and Medical Staff Attitude Surveys Call one of our consultants to discuss your particular needs and how these three important programs can be customized to your special needs.
A variety of other programs are available for presentation and will be built around an organization needs assessment. In-house Management/Supervisory Programs has proven to be both effective and rewarding in developing your management staff. Certificates of Completion are awarded for all programs to satisfy CEU requirements.
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